Cancellation Policy

We understand that sometimes plans change.
Our cancellation policy is designed to be fair, transparent, and customer-friendly while ensuring smooth order processing.

1. Order Cancellation Before Dispatch

You may request cancellation of your order before it is dispatched from our warehouse.

To cancel your order:

Email us at support@bingebasket.com
Please mention your order number in the request.

If your order hasn’t been packed or shipped, we will cancel it and initiate a full refund within 1–2 business days to your original payment method.

⚠️ Note: Cancellation requests sent via Instagram DMs, Facebook messages, or any unofficial platform will not be considered valid.

2. Order Cancellation After Dispatch

Once an order has been shipped, it cannot be cancelled.
If you still wish to cancel after dispatch, please accept the delivery and initiate a return as per our Refund & Return Policy.

3. COD Order Cancellation

All Cash on Delivery (COD) orders require confirmation via call, SMS, or WhatsApp.
Unconfirmed COD orders may be automatically cancelled after a few hours.
Repeated cancellations of COD orders may result in COD being disabled for future purchases.

4. Prepaid Order Refunds

If your prepaid order is successfully cancelled before dispatch, we will initiate a full refund to your original payment method (UPI, wallet, card, etc.).
Refunds usually reflect within 3–7 business days, depending on your bank or payment provider.

5. Seller Cancellations

We reserve the right to cancel any order in the following situations:

Product is out of stock or discontinued
Invalid or incomplete address provided
Order flagged as suspicious or high-risk by our payment gateway or fraud detection system

In such cases, you will be notified immediately and issued a full refund (if prepaid).

6. Contact Us for Help

If you have any questions or need help with cancelling an order, please reach out to our support team:

📧 support@bingebasket.com

🕒 Support Hours: Monday–Saturday, 10 AM to 6 PM (excluding public holidays)

📍 Bingebasket
Plot No. 11, Achutha Lakshmi Gardens,
Beside Kadhibandar, Turangi, Kakinada, Andhra Pradesh – 522016