Refund policy

We want you to love what you buy from us. If something isn’t right, we’re here to help.
Please read this Refund & Return Policy carefully before placing your order.

1. Return Eligibility

You may request a return if:

The item is unused, in its original packaging, and in the same condition as received
The return request is raised within 3 calendar days of delivery
A complete unboxing video is provided showing the issue clearly (damage, defect, or wrong product)

⚠️ Returns without video evidence or outside the return window will not be accepted.

2. Non-Returnable Items

The following items are not eligible for return:

Items marked “final sale” or “non-returnable”
Personal care, health, or hygiene-related products once opened
Perishable goods or fragile items like candles or wax-based products
Customized, made-to-order, or digital products (unless defective)

3. Return Process

The returns would happen within 3 to 4 days and also the damaged and defective items would be processed within 4 to 5 days and the replaced products would be delivered to the customer within 3 days.

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The refunded amount would be credited to the customer's bank account within 3 to 4 days .

To request a return:

Contact our support team at support@bingebasket.com within 3 days of delivery
Include your order number, reason for return, and the unboxing video
Once approved, our team will guide you on the pickup or self-shipping process

Return Shipping & Fees:

Return pickup may be available in select PIN codes; otherwise, the customer must self-ship.
A ₹100 return and restocking fee applies to all accepted returns and will be deducted from the refund amount.

4. Exchanges

We offer exchanges in the following cases:

The product is defective, damaged during shipping, or the wrong item was sent
Size-related exchanges for eligible products (subject to availability)

Conditions:

Exchange requests must be made within 3 days of delivery
Only one exchange per order is allowed
A ₹150 exchange handling fee may apply for size-based exchanges

5. Refunds

Once the returned product is received and inspected, you’ll be notified of the approval or rejection.

If approved:

Refunds are processed to the original payment method within 8–15 working days
For COD orders, refunds will be issued via bank transfer or UPI
Shipping charges (if any) are non-refundable

Refunds will not be issued if:

The item shows signs of use
The original packaging is missing
The unboxing video is not provided
The return is rejected after inspection

6. Order Cancellations

Orders can be cancelled only before shipment.
Once shipped, cancellation is no longer possible.
For prepaid cancellations, refunds will be processed within 1–2 working days.
Repeated cancellations may lead to account restrictions.

7. Damaged, Incorrect, or Missing Items

If your order arrives damaged, incomplete, or incorrect:

Contact us within 24 hours of delivery
Provide a clear unboxing video showing the issue

Without video proof, replacements or refunds cannot be issued.

8. Contact Us

For any questions, return/exchange requests, or order issues, you may reach us at:
📧 support@bingebasket.com
📞 +91-7702125151
🕒 Business Hours: Monday–Saturday, 10 AM to 6 PM (excluding public holidays)

📍 Bingebasket
Plot No. 11, Achutha Lakshmi Gardens,
Beside Kadhibandar, Turangi, Kakinada, Andhra Pradesh – 522016